RETURN & REFUND POLICY
At Sanwariya Sales Agency, we aim to deliver high-quality car décor and accessories. This Return & Refund Policy explains when customers can request a replacement and what situations are not eligible.
1. No Return & No Refund Policy
Essence: Once an order is placed, it cannot be returned or refunded.
For example: If the customer ordered the wrong color or changed their mind later, refund/replacement will not be provided.
- We do NOT accept returns for any reason except damaged or defective products.
- We do NOT offer refunds on any orders.
- All sales are final.
2. Replacement for Damaged or Defective Products
Essence: Only damaged products qualify for replacement.
For example: Product broken in transit, missing part, manufacturing defect.
A customer is eligible for replacement ONLY if:
- The product received is damaged, broken, or defective.
- The customer contacts us within 7 days of delivery.
- The customer provides clear photos/videos as proof.
After reviewing the evidence, Sanwariya Sales Agency will decide whether the product qualifies for replacement.
3. Conditions That Do NOT Qualify for Replacement
Essence: Normal use, minor variations, and customer mistake are not eligible.
For example: Color difference due to screen brightness.
Replacement will NOT be provided in the following cases:
- Wrong product ordered by the customer
- Change of mind after ordering
- Minor color/size variations
- Normal wear & tear
- Product used or installed
- No proof of damage
- Request made after 7 days of delivery
4. How to Request a Replacement
Essence: Simple and clear steps for customers.
For example: Email with photos + order ID.
To request replacement, email us at:
📧 info@sanwariyasalesagency.org
📞 +91 73401 24231
Include:
- Order ID
- Product name
- Photos/videos of the damage
- Full contact details
Our team will verify the issue and respond within 2–4 working days.
5. Shipping for Replacement
Essence: Replacement shipping handled based on issue confirmation.
For example: If defect is confirmed, we handle shipping.
- If the product is approved for replacement, we will ship a new item.
- Customer may be asked to return the damaged item depending on the situation.
6. No Cash Refunds
Essence: Replacement only, no money back.
For example: Even if product is damaged, refund nahi—sirf replacement.
- We do NOT offer cash refunds, bank refunds, or payment reversal.
- Only replacement is provided in applicable cases.
7. Final Decision
Essence: Business rights clear.
For example: Seller decides after checking evidence.
All replacement decisions are made by Sanwariya Sales Agency after verifying the damage or issue.
Our decision will be final.
8. Contact Details
For any queries regarding this Return & Refund Policy:
- Email: info@sanwariyasalesagency.org
- Phone: +91 73401 24231
- Location: Kota, Rajasthan, India